We recommend spot cleaning or dry cleaning, depending on the fabric. Always refer to the care label for specific instructions on maintaining the appearance and longevity of your pillow.

No, we only accept returns for items that arrived defective or incorrect. You must notify us within 3 days of receiving the item. Unfortunately, we cannot accept returns for reasons like change of mind or preference.

Orders are processed within 2-3 business days, and you will receive a shipping confirmation with tracking information once the order has shipped.

Yes! We offer free standard shipping on domestic orders over $150. Orders below $150 will have shipping fees calculated at checkout.

If your pillow arrives damaged or defective, please contact us within 3 days of receiving it. Provide your order number and photos of the damage, and we will work to resolve the issue with either a replacement or refund.

Once your order ships, you will receive a tracking number via email. You can use this number to track your order through the shipping carrier's website.

You can reach our customer service team via email at support@innericonn.com. We typically respond within 24-48 hours.